ISS to provide full FM at new Ocado HQ

Facilities management group, ISS has secured a new contract with online supermarket Ocado to provide an integrated service solution at the new headquarters in Hatfield.

ISS will oversee the Catering and Hospitality, Building Maintenance Services, Cleaning, Waste, Energy and Environmental Management, plus Health and Safety Management.

Ocado required a facility services provider that could reflect its own core service values, and enhance its reputation for technology driven solutions through the introduction of a customer-centric service.

Nick Webb, Head of Office Enablement at Ocado said, ‘Our new Head Office facility needs to reflect the core service values of Ocado while at the same time enhancing our reputation as a technology driven company. ISS was able to demonstrate these requirements through a customer-centric solution designed to enhance the user experience.’

Matthew Brabin, CEO, ISS UK & Ireland, said, ‘We are delighted to be embarking on a brand new contract with an innovative brand such as Ocado. We have close alignment in values, customer service ethos and technology and we also share support for the Living Wage Foundation.

‘These strong standards provide a solid platform for our relationship and we look forward to developing the partnership further and making a positive difference to their new flagship premises.’

Ocado, in contrast to its main competitors, has no chain of stores and does all home deliveries from its three UK Distribution Centres. Ocado has been voted the best online supermarket in the UK by Which?